Contact & Support
Accounts & Subscriptions Payments & Refunds Clients & International Routes
For account, order, subscription import or connection issues, submit a ticket through the user panel first. Requests are handled in queue order; complex route issues may require the client interface, target region and error message.
CONTACT CHANNELS
Only contact options explicitly listed on this page or in the user panel should be treated as official. The currently available public support channel is the ticket center.
Use it for login issues, plan status, payment results, subscription imports, client configuration, connection errors and route selection. Submit a ticket after signing in to the user panel; the record stays with the same request so you can add information later.
Expected response: requests are handled in queue order after submission. For platform- or region-specific issues, support may ask for the error message and client interface details.
The site’s published facts do not list a public email address, so none is provided here. Use the Support Center for account, order, refund or subscription issues instead of sending information to an unverifiable address.
Expected response: there is currently no public email channel or email response time. Use the ticket record in the user panel as the basis for support handling.
The site’s published facts do not list a public Telegram account, so this page does not display a username or group link. Do not rely on similar names in search results to verify an account; confirm subscription and payment matters through the user panel.
Expected response: there is currently no public Telegram channel or response time for it. For assistance, start a request through the Support Center.
BEFORE CONTACT
The more specific the details, the easier it is to identify whether the issue involves your account, client or international route. Do not include your password or full subscription link in the request.
Provide your username, the plan status currently shown and any on-screen message. VPNWJ does not require an email address to create an account; your username and password are used to sign in. Never send your password in a ticket.
Submit an issueSpecify whether you are using Windows, macOS, iOS, Android or Linux, and include the error message. Your full subscription URL is account information and should not be pasted on a public page or shared with unrelated people.
View import stepsState the target region, selected route type, client message and the circumstances in which the issue occurs. Do not write only “it doesn’t work”; specific details help distinguish between the local network, route selection and the target service status.
View route detailsInclude the order status and payment method used. The site supports Alipay, WeChat Pay and USDT, and offers a 60-day no-questions-asked refund; submit the specific request through a ticket and keep the related record.
View refund policyINFORMATION SAFETY
Tickets may include your username, platform name, route region, on-screen message and order status. Do not submit your account password, full subscription URL or payment credentials. If support needs more details, continue in the existing ticket rather than splitting the same issue across unidentified channels.
For common import and connection steps, start with Guides. To compare regions, direct connections, relays and IEPL dedicated routes, see server and route details. If the cause is still unclear, add the troubleshooting steps you have completed to a ticket.